A buyer can reopen a sourcing activity to give some or all suppliers a new deadline, for example to ask for clarification, a best and final offer or a response to changed requirements. If you're invited to the reopened activity, you update your response in the oboloo supplier portal and submit it again.

Before you start

You need the reopen email from the buyer, which contains a new link and a new Reference Code. Your code from the first round no longer works, and only the suppliers the buyer has selected can respond to the reopened activity.

Respond to the reopened activity

Read the reopen email

The email gives the new opening and closing dates and the buyer's explanation of why the activity was reopened and what they'd like you to review, such as your pricing or particular questions.

Log in with the new Reference Code

Click the link in the reopen email, paste the new Reference Code and click Login. See Log In to the oboloo Supplier Portal.

Check the details

The DETAILS panel on the left shows the new Opening Date & Time and Closing Date & Time, and Created by shows who sent the activity, in case you need to ask them anything.

Update your response

Go through each tab and make the changes the buyer asked for: Requested Information, Questions, Pricing and Supporting Documents.

  • If the activity was reopened as it was: your previous answers, pricing and documents are already filled in. Change only what you need to; if nothing needs changing, you can submit them again as they are.

  • If the buyer changed the activity before reopening it: sections, questions, pricing or requested documents may have been added or removed. Check every tab and complete anything marked Incomplete.

Submit your response

Click Submit Response at the bottom of the DETAILS panel, tick Tick to confirm submission and click Confirm. You'll see Submission Confirmed.

📌 Important: You must submit again before the new closing date, even if you haven't changed anything. Once you submit, you can't make further changes.

What happens next

  • You're emailed a confirmation, and the buyer and the activity's owners are notified.

  • Your earlier response is kept: the buyer can still see what you submitted in the previous round.

  • The buyer may reopen again: if they do, you'll get another email with a new code.

Troubleshooting

My reference code doesn't work

Make sure you're using the code from the most recent reopen email, with the link from the same email. Codes from earlier rounds stop working when an activity is reopened.

I was told the activity has closed

The buyer reopened the activity for other suppliers only. Contact the buyer if you think this is a mistake.

Submit Response says I need to complete all sections

Look for anything marked Incomplete and for Upload buttons still showing on the Supporting Documents tab. If the buyer changed the activity, there may be new sections to complete.

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📌 Need Further Help?
If you need further assistance, please contact your internal platform administrator for support. Otherwise please reach out to oboloo's support team. If you are unable to view the above area in the oboloo platform, please check your user permissions and access rights.