You can move your Plus subscription from monthly to annual billing, or from annual to monthly. The change takes effect on your next billing date, so you aren't charged when you make it.
Before you start
Switch your billing frequency
Open Account Management
Expand Settings in the left-hand menu and click Account Management. Billing Frequency shows whether you're currently paid monthly or annually.
Click Manage Subscription
oboloo's subscription page opens.
Click the switch button
On the Current Subscription card, click Switch to annual (save 17%) or Switch to monthly billing.
Confirm the switch
The Switch to Annual Billing (or Switch to Monthly Billing) window explains that you won't be charged today and shows the date the change takes effect. Click Switch to Annual Billing (or Switch to Monthly Billing).
Check your next renewal
The Next Renewal card shows the new Billing frequency and the Next Renewal Amount. Monthly and annual plans are priced differently, so check the new amount.
Cancel a scheduled switch
Find the scheduled change
On the subscription page, the Current Subscription card shows Scheduled Billing Change in amber text.
Click here
Click the here link at the end of the amber text. The Cancel Scheduled Change window opens.
Click Confirm
The change is removed and you stay on your current billing frequency.
What happens next
Nothing changes today: you stay on your current billing frequency, and keep paying the same price, until your next billing date.
On your next billing date: you're charged the monthly or annual price for all your Licences and every module on your subscription.
One change per period: after a switch takes effect, you can't switch again until the end of that billing period.
Troubleshooting
I can't see the switch button
Either a change is already scheduled (look for Scheduled Billing Change), a switch has just taken effect and you need to wait until the end of the billing period, or your subscription is scheduled to cancel.
I can't cancel my subscription
Cancel the scheduled billing change first, as described above, then click Cancel subscription again.
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If you need further assistance, please contact your internal platform administrator for support. Otherwise please reach out to oboloo's support team. If you are unable to view the above area in the oboloo platform, please check your user permissions and access rights.