If you forget your password, you can quickly reset it and regain access to your account. The Forgot Password function allows users to securely request a password reset link, ensuring that only authorized users can access the platform.

When to Use This Feature

  • If you are unable to log in due to a forgotten password.

  • If you suspect unauthorized access and need to reset your credentials.

  • If your organization requires periodic password updates, and you need to reset yours manually.

Step-by-Step Guide

1. Access the Forgot Password Page

  • Go to your organization’s login page.

  • Click on the “Forgot Password” link located below the login fields.

2. Enter Your Registered Email Address

  • On the password reset page, enter the email address associated with your account.

  • Double-check for typos to ensure the reset link is sent to the correct address.

3. Submit the Reset Request

  • Click the "Send Reset Link" button.

  • A confirmation message will appear, informing you that a reset email has been sent.

4. Check Your Email

  • Open your email inbox and look for a message with the subject “Password Reset Request”.

  • If you don’t see the email within a few minutes, check your spam or junk folder.

  • If you still haven’t received it, try resubmitting the request or contact your administrator for assistance.

5. Reset Your Password

  • Click the reset link provided in the email.

  • You will be redirected to a secure page where you can create a new password.

  • Enter your new password, confirm it, and click "Reset Password".

6. Log In with Your New Password

  • Once successfully reset, return to the login page.

  • Enter your email and new password, then click “Log In”.

Key Considerations & Best Practices

✅ Ensure your new password is strong and meets your organization’s security policy (e.g., minimum length, special characters, uppercase/lowercase letters).
✅ If you don’t receive the reset email, confirm that you entered the correct email address.
✅ If multiple failed login attempts occur, your account may be temporarily locked—contact your administrator for help.
✅ If you use API authentication or third-party integrations, you may need to update your stored credentials after resetting your password.

Additional Resources

📌 Related User Guides:

📌 Need Further Help?
If you need further assistance, please contact your internal platform administrator for support. Otherwise please reach out to oboloo's support team.