If you can't remember your oboloo password, request a reset link from the login page and choose a new one. This guide is for anyone who signs in with an email address and password.
Before you start
Reset your password
Click Forgot Password?
On your organisation's oboloo login page, click Forgot Password? below the password field.
Enter your email and click Send Reset Link
In Email, enter the address you sign in with and click Send Reset Link. You'll see We have e-mailed your password reset link!. If the address isn't registered in oboloo, an error appears under the field instead.
Open the link in the email
If the email doesn't arrive within a few minutes, check your spam or junk folder. Only the most recent link works, so if you ask for another one, use the newest email.
Choose a new password
On the Reset Password page, enter it in New Password and Confirm Password, then click Set New Password. Your password must be at least 8 characters long and include an uppercase letter, a lowercase letter, a number and one of these special characters: ! @ # $ % ^ & * -
Log in with your new password
You're taken back to the login page. Enter your email and new password and click Login. Then enter the verification code emailed to you and click Verify my account.
What happens next
Other devices stay signed in: resetting your password doesn't sign you out anywhere else. To do that, go to Profile > Security and click This wasn't me under Recent Devices, then Sign out all sessions. Or change your password there, which signs out your other devices.
API keys keep working: a password reset doesn't affect your API keys or integrations. Changing your password from Profile > Security does delete your API keys, so you'd need to create new ones.
Administrators can reset it for you: anyone whose role has Edit access to Users can set a new password for you. They do this from Settings > Users > your record > Security > Reset Password. This doesn't sign you out of other devices either.
Troubleshooting
I didn't receive the reset email
Check your spam or junk folder, and check that you entered the email address you use for oboloo. Then request a new link. If it still doesn't arrive, ask your administrator to reset your password from your user record.
My new password isn't accepted
Make sure it's at least 8 characters and includes an uppercase letter, a lowercase letter, a number and one of ! @ # $ % ^ & * -. Both password fields must match.
The reset link says "Invalid token!"
The link has already been used, or you've requested a newer one since. Request a new link and use the most recent email.
I think someone else has signed in to my account
Resetting your password won't sign them out. Go to Profile > Security, click This wasn't me and choose Sign out all sessions, then change your password. See Managing Active Sessions & New Device Sign-In Notifications.
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If you need further assistance, please contact your internal platform administrator for support. Otherwise please reach out to oboloo's support team. If you are unable to view the above area in the oboloo platform, please check your user permissions and access rights.