Cancelling your Plus subscription stops it renewing. You keep your Plus features until your next billing date, and then your account moves to the free plan.

Before you start

Only your organisation's Primary User can complete the cancellation, because it's confirmed in the Stripe customer portal, which only accepts the Primary User's email address. To change who the Primary User is, see Understanding the Primary User. If you only want to stop paying for one module, remove that module instead.

Cancel your subscription

Open Account Management

Expand Settings in the left-hand menu and click Account Management.

Click Manage Subscription

oboloo's subscription page opens.

Click Cancel subscription

On the Current Subscription card, click the red Cancel subscription button. The Cancel Subscription at Renewal window explains what happens; read it in full.

The Current Subscription card
The Current Subscription card

Click Cancel Subscription

Click Cancel Subscription in the window. The Stripe customer portal opens in a new tab.

Sign in to the Stripe customer portal

Enter the Primary User's email address. Stripe emails a login link to that address; click it to open the portal.

Cancel in the portal

Click Cancel subscription in the portal and confirm.

What happens next

  • Until your next billing date: nothing changes. Everyone keeps their Licence and your Plus features, and you won't be charged again. The subscription page shows (Cancellation Scheduled) and Cancels on with the date.

  • On your next billing date: all paid modules and Licences are removed and your account moves to the Free Forever Plan. You and all active users can still log in and use the free features.

  • Your data is kept: your records stay in oboloo, but you may not be able to see some Plus-only features or records on the free plan.

  • Changed your mind? Before your billing date, click Don't Cancel Subscription on the subscription page and reactivate in the Stripe customer portal. After it ends, you can upgrade again at any time.

Troubleshooting

I see 'You can't cancel your subscription while a billing cycle change is pending.'

Cancel the scheduled billing change first: click the here link in the amber Scheduled Billing Change text on the Current Subscription card and confirm. Then click Cancel subscription again. See Switch Between Monthly and Annual Billing.

I removed all my modules and now my subscription shows as cancelled

Removing every module cancels the subscription at renewal. To keep a module, click Cancel Deactivation on its card before your billing date.

I didn't receive the Stripe login email

Check that you entered the Primary User's email address exactly as shown on Settings > Account Management, and check your spam folder.

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📌 Need Further Help?
If you need further assistance, please contact your internal platform administrator for support. Otherwise please reach out to oboloo's support team. If you are unable to view the above area in the oboloo platform, please check your user permissions and access rights.