Your oboloo invoices are kept in the Stripe customer portal, where your Primary User can view and download them for your records.
Before you start
View your invoices
Open Account Management
Expand Settings in the left-hand menu and click Account Management.
Click Manage Billing
Click the orange Manage Billing button. The Stripe customer portal opens in a new tab.
The note under the buttons shows your Primary User's email address.
Sign in to the Stripe customer portal
Enter the Primary User's email address. Stripe emails a login link to that address; click it to open the portal.
Find your invoices
The portal's home page lists your invoice history.
Open or download an invoice
Click an invoice. It opens in a new tab, where you can view it or download it.
What happens next
Receipts by email: Stripe also emails a receipt to the Primary User each time you're charged.
Keep your records: download invoices regularly for your accounts team.
Troubleshooting
I didn't receive the Stripe login email
Check that you entered the Primary User's email address exactly as shown on Settings > Account Management, and check your spam folder.
Someone else needs to receive invoices
Make them the Primary User: open them under Settings > Users, tick Make this user your organization's Primary User? on the Account tab and confirm. You need Edit access to Users. Invoices and billing emails then go to them.
I need to pay by invoice instead of card
Contact the oboloo team to arrange it.
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If you need further assistance, please contact your internal platform administrator for support. Otherwise please reach out to oboloo's support team. If you are unable to view the above area in the oboloo platform, please check your user permissions and access rights.