Messaging Buyers in eSourcing – Private & Broadcast Messages

The eSourcing Chat function allows you to communicate directly with the buyer during a sourcing activity.

You can use it to ask questions, request clarification, or receive important updates. Each supplier has their own private chat with the buyer, and there is also a broadcast channel for announcements that go to all suppliers but cannot be replied to.

When to Use This Feature

Use the eSourcing Chat when:

• You need to clarify requirements or specifications for the sourcing event.

• You want to send documents or additional information to the buyer.

• You need to confirm deadlines or submission requirements.

• You receive a broadcast announcements from the buyer.

Step-by-Step Guide – Using the Chat

1, Access the Sourcing Activity

• Log in to the supplier portal.

• From your eSourcing activities list, open the sourcing activity you wish to communicate about.

2. Open the Chat Tab

• Once inside the sourcing activity, select the Chat tab

• You will see two types of chat channels:

  • Your Private Chat – Messages here are between you and the buyer only.

  • Broadcast Messages – Announcements from the buyer to all suppliers. You cannot reply in this channel or see other suppliers involved in the sourcing process.

3. Send a Message in Your Private Chat

• Click into your private chat channel.

• Type your message in the text box at the bottom of the screen.

• Use the attachment icon to upload files (maximum 25MB per file). Supported file types include common document and image formats.

• Click Send to deliver your message.

4. View and Download Attachments

• If the buyer sends you a file, you can click on the file name to download it directly to your device.

5. Check Broadcast Messages

• Broadcast messages will appear in the Broadcast Message channel.

• These are one-way messages from the buyer, often containing important updates or instructions.

• You cannot reply in this channel.

6. Notifications

• You will receive an email notification when you have a new message from the buyer.

Key Considerations & Best Practices

✅ Use the private chat for all questions related to your bid — this ensures your communication remains confidential.
✅ Keep file attachments within the 25MB limit and ensure they are in accepted formats.
✅ Be clear and concise in your messages to help the buyer respond quickly.

Additional Resources

📌 Related User Guides:

• Responding to a Sourcing Activity