When a buyer sends you a questionnaire through oboloo, for example about compliance, sustainability or your finances, you answer it in the oboloo supplier portal and submit it to them. This guide is for supplier contacts; you don't need an oboloo account.
Before you start
Answer and submit your questionnaires
Log in to the supplier portal
Click Respond to Questionnaire in the email, paste your Reference Code and click Login. See Log In to the oboloo Supplier Portal.
Open the Questionnaires tab
The tab lists every questionnaire the buyer has sent, with its Status: Incomplete still needs answers, and Complete has been answered. The Respond To Questionnaires panel appears alongside the list.
Open a questionnaire
Click the pencil (edit) icon on a questionnaire marked Incomplete. Its questions open, grouped by Category/Area.
Answer the questions
Type your answer in the Answer box under each question. Some questionnaires have several categories, so scroll to the end to make sure you've answered them all.
Click Save Questionnaire
Your answers are saved. Repeat for each questionnaire in the list.
Click Submit Your Response
When every questionnaire is answered, click Submit Your Response in the Respond To Questionnaires panel.
Confirm your submission
In Are you sure you want to submit your response?, tick Tick to confirm submission and click Confirm. You'll see Submission Confirmed.
What happens next
The buyer is notified straight away and can start reviewing your answers.
Your answers are locked: you can log back in to see what was submitted. The list shows who responded and when, in Responded by and Responded On.
Cancelled requests: if the buyer cancels a questionnaire request, the contact who received it is emailed and the questionnaire is removed from the Questionnaires tab.
Document requests: if the buyer has also asked for documents, they're on the Supplier Document Requests and Contract Document Requests tabs.
Troubleshooting
I see 'You need to complete all questionnaires before you can submit your response.'
At least one questionnaire is still Incomplete. Open it with the pencil icon, answer every question and click Save Questionnaire, then try again.
I need to change an answer after submitting
You can't edit a submitted response. Contact the buyer and ask them to send the questionnaire again.
I don't understand a question
Contact the buyer who sent the request; they can explain what they need.
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If you need further assistance, please contact your internal platform administrator for support. Otherwise please reach out to oboloo's support team. If you are unable to view the above area in the oboloo platform, please check your user permissions and access rights.