Your organisation's card details are held securely by Stripe, oboloo's payment provider. Your Primary User can add, remove or change the default card in the Stripe customer portal.
Before you start
Update your payment method
Open Account Management
Expand Settings in the left-hand menu and click Account Management.
Click Manage Billing
Click the orange Manage Billing button. The Stripe customer portal opens in a new tab. (Manage Subscription opens oboloo's own subscription page instead.)
The note under the buttons shows your Primary User's email address.
Sign in to the Stripe customer portal
Enter the Primary User's email address. Stripe emails a login link to that address; click it to open the portal.
Open Payment method
In the portal, go to the Payment method section to see the cards on file.
Add, remove or change a card
Add a new card, remove an out-of-date one, or make a card the default. The default card is the one charged for renewals, new modules and extra Licences.
Save your changes
Confirm the change in the portal. The new details are used from the next charge.
What happens next
Future charges: renewals, and any modules or Licences added in oboloo, are charged to the default card.
Nothing changes in oboloo: your modules, Licences and billing date stay the same.
Troubleshooting
I didn't receive the Stripe login email
Check that you entered the Primary User's email address exactly as shown on Settings > Account Management, and check your spam folder. The link only goes to the Primary User.
The Primary User has left the organisation
Anyone whose role has Edit access to Users can change it: open the new user under Settings > Users, tick Make this user your organization's Primary User? on the Account tab and confirm. The billing email in Stripe updates too. See Understanding the Primary User.
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If you need further assistance, please contact your internal platform administrator for support. Otherwise please reach out to oboloo's support team. If you are unable to view the above area in the oboloo platform, please check your user permissions and access rights.