When a buyer asks you for a document through oboloo, such as an insurance certificate or policy, you upload it in the oboloo supplier portal. This guide is for supplier contacts; you don't need an oboloo account.

Before you start

You need the document request email from the buyer, which contains the Upload Documentation button and your own Reference Code. The email also names the document and includes any notes from the buyer.

Upload the document

Log in to the supplier portal

Click Upload Documentation in the email, paste your Reference Code and click Login. See Log In to the oboloo Supplier Portal.

Open the Supplier Document Requests tab

The tab lists every document the buyer has asked your company for, with any notes and a status of Awaiting Upload or Uploaded. If the buyer has attached a file for you, such as a template to complete, click Download to get it.

Choose Upload

Find the request marked Awaiting Upload, click the three-dot actions menu at the end of the row and choose Upload.

Fill in the details

Enter a Document Title, choose your file in File Input, and pick the Document Expiry Date if the document has one. You can upload PDF, Word, Excel, PowerPoint, JPG, PNG, TXT, CSV and ZIP files of up to 16MB.

Click Upload Document

If you left the expiry date blank, you're asked to confirm that the document has no expiry date. The request changes to Uploaded.

What happens next

  • The buyer is notified: they can review and approve your document.

  • Other requests: if the buyer has also asked for contract documents or questionnaires, you'll find them on the Contract Document Requests and Questionnaires tabs. When everything is done, the portal shows Your organisation has completed all requests.

  • Viewing your upload: choose View from the actions menu to open the file you uploaded.

  • Cancelled requests: if the buyer cancels a request, you're emailed and it's removed from the tab.

📌 Important: Once you've uploaded a document you can't replace it yourself. If you uploaded the wrong file, contact the buyer and ask them to request it again.

Troubleshooting

Upload is greyed out

A file has already been uploaded for that request, possibly by a colleague. Choose View to check it.

My file won't upload

Check that it's one of the accepted file types and no larger than 16MB, and that you've entered a Document Title.

My reference code doesn't work

Use the link and code from the same email. See the troubleshooting section of Log In to the oboloo Supplier Portal.

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📌 Need Further Help?
If you need further assistance, please contact your internal platform administrator for support. Otherwise please reach out to oboloo's support team. If you are unable to view the above area in the oboloo platform, please check your user permissions and access rights.