Add a Plus module to your subscription when your team needs its extra features, or remove one you no longer use. Changes are made on oboloo's subscription page in Settings > Account Management.

Before you start

Only users whose role gives them access to Settings > Account Management can change modules, and adding a module immediately charges your organisation's saved card. Make sure you have permission to charge it. Only the Primary User can change the card itself (see Update Your Payment Method). This article is for organisations that already have a Plus subscription; to buy your first module, see Upgrade Your oboloo Subscription.

Add a module

Open Account Management

Expand Settings in the left-hand menu and click Account Management.

Settings > Account Management
Settings > Account Management

Click Manage Subscription

oboloo's subscription page opens. (Manage Billing is for card details and invoices in Stripe; you don't need it here.)

Manage Subscription and Manage Billing
Manage Subscription and Manage Billing

Check the billing toggle

Make sure Pay monthly or Pay annually (save 17%) matches your current billing frequency. The module card buttons only appear when it does.

Module cards on the subscription page
Module cards on the subscription page

Click Add To Subscription

Click Add To Subscription on each module you want. They appear in the Selected modules panel on the right with the total due today. Your Licence quantity applies to the new module too, so you don't buy Licences per module.

The Selected modules panel
The Selected modules panel

To change your Licence quantity as well, click Update licenses in the panel. The Update licenses window shows the prorated Amount due today for any extra Licences.

Amount due today on the Update licenses window
Amount due today on the Update licenses window

Click Confirm & Pay

The Confirm & Charge window shows the amount and the saved payment method. It's a prorated charge for the time left in your current billing period, plus tax.

The saved payment method on the confirmation window
The saved payment method on the confirmation window

Click Confirm & charge

Your card is charged straight away and the module is available immediately.

Remove a module

Open the subscription page

Go to Settings > Account Management and click Manage Subscription.

Click Remove From Subscription

Click Remove From Subscription on the module's card. The Confirm Plan Removal window opens.

Confirm Plan Removal
Confirm Plan Removal

Click Confirm

The module is scheduled for removal. Its card shows Ends on with your next billing date, and you keep its Plus features until then.

A module scheduled for removal
A module scheduled for removal
📌 Important: If you remove every module, your whole subscription is cancelled at your next billing date and all Licences are removed. See Cancel Your oboloo Subscription.

Keep a module you scheduled for removal

Click Cancel Deactivation

On the subscription page, click Cancel Deactivation on the module's card. You can do this any time before your next billing date.

Click Confirm

In Confirm Module Reactivation, click Confirm. The module stays on your subscription.

What happens next

  • Added modules: are billed and available immediately. From your next billing date, the renewal includes the new module for all your Licences.

  • Removed modules: stay on Plus until your next billing date, then move to the free plan. Your data is kept.

  • Your summary updates: Settings > Account Management shows the modules on your plan, with any marked (Scheduled for Removal).

  • Licences don't change: adding or removing modules doesn't change your Licence quantity. See Increase or Decrease Your Licence Quantity.

Troubleshooting

There are no buttons on the module cards

Switch the Pay monthly / Pay annually toggle to match your current billing frequency. To change frequency instead, see Switch Between Monthly and Annual Billing.

The payment failed or the card is out of date

Ask your Primary User to update the card in Manage Billing, then try again.

The module cards are greyed out

Your subscription is scheduled to cancel. Reactivate it first with Don't Cancel Subscription on the subscription page.

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📌 Need Further Help?
If you need further assistance, please contact your internal platform administrator for support. Otherwise please reach out to oboloo's support team. If you are unable to view the above area in the oboloo platform, please check your user permissions and access rights.