When you sign in with your email address and password, oboloo also emails you a verification code. Entering it proves it's really you, even if someone else knows your password.
Before you start
Sign in with a verification code
Enter your email and password
On your organisation's oboloo login page, enter your Email and Password and click Login.
Find the code in your email
The Two Step Verification page opens and a 6-digit code is emailed to you at the same time.
Enter the code and click Verify my account
Use the code within 10 minutes. If it hasn't arrived, click Resend next to Didn't get the code? to get a new one.
What happens next
You're signed in: oboloo opens your home page.
Automatic sign-out after 48 hours: you're signed out 48 hours after you signed in, even if you're still working. Sign in again with a new code.
New device alerts: if you sign in on a new device or browser, oboloo emails you. See Manage Active Sessions & New Device Sign-In Notifications.
Troubleshooting
I didn't receive the code
Check your spam or junk folder, then click Resend. If it still doesn't arrive, check with your IT team that emails from oboloo aren't being blocked.
I see "One time password is invalid."
The code doesn't match. Check you've typed all 6 digits correctly and are using the most recent email. If you clicked Resend, only the newest code works.
I see "One time password has expired. Please re-send it."
More than 10 minutes have passed. Click Resend and enter the new code.
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If you need further assistance, please contact your internal platform administrator for support. Otherwise please reach out to oboloo's support team. If you are unable to view the above area in the oboloo platform, please check your user permissions and access rights.