Change your oboloo password from your profile whenever you need to, for example if you think someone else knows it. This is for users who sign in with an email address and password.

Before you start

You need your current password. If you've forgotten it, see Reset a Forgotten Password. If you sign in with Sign in with Microsoft, change your Microsoft password instead.

Change your password

Open your profile

Click your profile picture or initials in the top-right corner and choose Profile.

Click the Security tab

The Change Password card is at the top.

Enter your current password

Type it in Current Password.

Enter your new password twice

Type it in New Password and again in Confirm Password. It must be at least 8 characters and include an uppercase letter, a lowercase letter, a number and one of these special characters: ! @ # $ % ^ & * -

Click Change Password

A message confirms the change. To clear the fields and start again, click Reset instead.

What happens next

  • Other devices are signed out: you stay signed in on this device, but every other browser or device has to sign in again with the new password.

  • API keys stop working: changing your password deletes the API keys you created under Settings > API Authentication. Create new keys and update any integrations that use them. See Create and Test an API Key.

  • Next sign-in: use your new password, then enter the verification code emailed to you.

💡 Tip: Administrators with Edit access to Users can set a new password for someone else from Settings > Users > the user > Security > Reset Password. An admin reset doesn't sign the user out of other devices or delete their API keys.

If you can't sign in

Use Forgot Password? on your organisation's login page to get a reset link by email. See Reset a Forgotten Password.

Troubleshooting

My current password isn't accepted

Check Caps Lock and try again. If you can't remember it, log out and use Forgot Password? on the login page.

My new password isn't accepted

Make sure it's at least 8 characters and includes an uppercase letter, a lowercase letter, a number and one of ! @ # $ % ^ & -. New Password and Confirm Password* must match.

An integration stopped working after I changed my password

Changing your password deletes your API keys. Create a new key in Settings > API Authentication and add it to the integration.

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📌 Need Further Help?
If you need further assistance, please contact your internal platform administrator for support. Otherwise please reach out to oboloo's support team. If you are unable to view the above area in the oboloo platform, please check your user permissions and access rights.