Each user on a Plus plan needs a Licence, and your Licences are shared across every module on your subscription. Add Licences when your team grows, or reduce them from your next renewal, from Settings > Account Management.
Before you start
Change your Licence quantity
Open Account Management
Expand Settings in the left-hand menu and click Account Management. The page shows the Number of licenses in use and in total.
Click Manage Subscription
oboloo's subscription page opens.
Click Update licenses
Scroll to the Current Subscription card and click Update licenses.
Set the new total
Under Select total licenses, click minus or plus to set the total number of Licences you want (up to 100). This is the total for your whole subscription, not the number to add. The window shows your Active licenses and the number of Licences from your next billing date.
Check the amount due today
If you're adding Licences, Amount due today shows the prorated charge (excluding tax): you only pay for the time left in your current billing period, so adding a Licence halfway through costs about half the usual price. Decreases show nothing to pay today.
The saved payment method that will be charged is shown at the bottom of the window.
Click Update Total Licenses
Your change is saved and the subscription page refreshes after a few seconds.
What happens next
Increases: your card is charged straight away and the new Licences are available immediately. If some Licences were already scheduled for removal, they're restored first at no extra charge.
Decreases: take effect at your next billing date, and you can keep using the Licences until then. The Current Subscription card shows the Licences being removed in amber as (Scheduled for Removal).
Your next renewal: the Next Renewal card shows the number of Licences and the amount you'll be charged on your next billing date.
Troubleshooting
I need more than 100 Licences
Contact the oboloo team and they'll set it up for you.
I added Licences but a user still can't sign in
New Licences need to be assigned. Open the user under Settings > Users, go to Licence & Plans and click Assign Licence.
The payment failed
Ask your Primary User to update the card with Manage Billing, then try again. See Update Your Payment Method.
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If you need further assistance, please contact your internal platform administrator for support. Otherwise please reach out to oboloo's support team. If you are unable to view the above area in the oboloo platform, please check your user permissions and access rights.